Customer Service is not rocket science. It is like brain science. The basic requirement is a change in mindset; a resolution to take small positive steps, day by day, to improve service delivery. This resolution to do things better, is then followed by a change in behaviour to achieve the desired result.

As it is my first article to you this year I believe that it is still appropriate to say happy new year to you my dear readers . Surely 2010 is here, still pregnant with hopes and great expectations of better days to come. I have no doubt that we all made our new year resolutions one of which i hope will be to diligently seek the path to success and financial freedom.

Now that we’ve found love, what are we going to do with it? Most of us are always eager to find love, but the big thing about love is usually what we do with it after we’ve found it. I am sure for some of us, this is the best Valentine celebration we have ever had since we started celebrating the Val season.

Otherwise known as PITYRIASIS CAPITIS, dandruff is a physiological state manifested by flaking of the scalp in which the scales are trapped between the hairs by a film of sebum. The scales are small, silvery grey and dry, sometimes accompanied with moderate itching.

Jeans will never go out of style. The colours, shapes, and length may change, but the concept of the perfect pair of jeans will never fade away. Here is a handy chart to help take your jeans from casual day wear to a dressy evening.

Of recent, several young seemingly healthy individuals have died suddenly in their prime. The importance of regular health checks can not be overemphasized. The rates of heart attack over the last 20 years have been increasing for women aged 35 to 54. It makes sense for women to pay attention to their heart health.

There is no end to cocktail dresses in our wardrobes as long as those get-together-for-a-small drink parties still hold. With the Little Black Dress, you never really go wrong as they are easy to do up or down as the case may be.

We are living in a world where it’s no longer an option but a necessity for people to eat clean, exercise and cleanse their system, if they wish to be healthy and live well.”

What appears to be a deviation from the norm in beauty pageantry in the country is about to be unveiled with the introduction of the Okin Oge (ceremonial queen of Lagos) beauty pageant.

A good acne skin care is so important for blemish-prone skin. A daily skin care regimen helps remove excess oil, keeps pores clear, and speeds healing of breakouts. Luckily, your daily acne skin care routine doesn’t have to take a lot of time. Follow the guidelines below to help keep your skin feeling refreshed and clean.