By Esther Onyegbula
THE Chief Executive Officer of Union Bank of Nigeria, Emeka Emuwa has said the bank’s transaction processing times has been reduced by 20 per cent following a technology and banking platform upgrade undertaken by the bank.
He stated this after receiving the awards for ‘Best Brand Development’ and ‘Best Visual Identity’ won by the bank in the Gold category at the Transform Awards MENA 2016 held at the Waldorf Astoria Hotel, Dubai.
Union Bank defeated Abu Dhabi Sports Council, Bank Al Bilad, Gulf Finance, VOX, Bahrain Finance Company and Commercial Bank of Dubai, Bank ABC, ADCB, Commercial Bank of Dubai, Gulf Finance and MAF Finance to clinch the award.
In a statement from the bank, Emuwa stated that the impact of the technology upgrade along with transformation of the bank’s processes were already being felt by the banks customers and reflected in reputable independent surveys which show a marked improvement in Union Bank’s industry rankings on customer service.
“We are also attracting new customers to the bank and growing our overall customer base which boosted our deposit book by 12 per cent in 2015,” he said.