The Securities and Exchange Commission (SEC) has concluded arrangement to unveil a new complaints management framework that would guide investors to lodge complaints on issues in the capital market.

Director General of the SEC, Arunma Oteh revealed this at a consumer stakeholder forum tagged, “Consumers for fair financial services”, saying “ the Commission will soon make public the new complaints management framework and embark on educating the investing public on ‘where to go, what to do and what to expect’ in lodging issues through the capital market.”

She stressed that investors’ complaints are extremely important because they serve as a source of market intelligence and sometimes provide direct evidence of market misconduct and may provide a lead to a larger problem in the market.

“Experience has shown that more complaints are resolved and in better time where parties provide complete documentation and respond to queries sent by the Commission. We firmly believe that, the new complaints management framework, when it commences, will hasten the process and achieve a higher resolution rate” she noted.

Oteh said that the SEC  shall seek collaboration with the Consumers Protection Commission (CPC)  in giving its new complaint handling framework adequate publicity.

She also acknowledged the tremendous strides of the CPC in almost 20 years of its existence. “No doubt, you have made positive impact through the creation of awareness and enforcement of Consumer Rights’’.

“This year, you have chosen to focus on “Consumers for fair financial services”, and SEC is pleased to collaborate with you in promoting a fair, safe and transparent capital market, more particularly, in publicizing and implementing the new complaints management framework”, she stated.

Earlier, the Director General of CPC Mrs. Ify Umenyi in her welcome address acknowledged the efforts of the SEC, the Central Bank of Nigeria (CBN), National Insurance Commission (NAICOM)and the Nigerian Deposit Insurance Commission (NDIC) at ensuring fair and safe financial service delivery through introduction of policies and regulations.

Specifically, she commended SEC over positive reform agenda initiated by Oteh’s administration to reposition the nation’s capital market. “Steps such as increased enforcement and regulatory oversight, enhanced complaint management system, institution of legal suits against 260 individuals and corporate entities for alleged share price manipulations, introduction of rules on book building and simplified disclosure for fixed income sold to institutional investors and the review of SEC’s 2003 corporate Governance Code are all laudable initiatives capable of significantly sanitizing the capital market.

She also commended other agencies, especially her partner, the Consumers International (CI), and UNIDO for their supports for the CPC.

The Honourable Minister of Commerce and Industry, Senator Jubril Martins Kuye also commended both SEC and CBN and other relevant organisations and hoped that the forum will provide a veritable platform for stakeholders to deliberate and pass the necessary feedback to the implementing agencies.

He explained that the main thrust of his ministry’s repositioning exercise is to encourage the growth and development of non-oil sector by projecting the interest of domestic producers against the influx of sub-standard import. “This necessitated our deliberate policy of promoting the patronage of Made-in-Nigeria products, in order to give the necessary impetus to industry capacity utilization, thereby making more goods available for domestic consumption and export.

“The challenge, however, is that the desired boost in the industrial sub-sector cannot be achieved without a healthy financial sector and a vibrant consumer protection regime. The country’s financial sector must support industries to grow, while the consumer protection policy and law could be tailored to make businesses produce quality products and services in order to remain competitive in global market place” the Minister declared in his paper read by a director from the ministry”