Business

November 7, 2010

LAPO adopts client protection principle

LAPO Microfinance Bank Ltd has adopted   sixprinciples to protect clients.Godwin Ehigiamusoe, the firm’s Managing Director, said the  principles are part of the microfinance-industry initiative to ensure that low-income clients of microfinance banks are adequately protected against exploitation and un-ethical practices.

The principles are avoidance of over-indebtedness, transparent and responsible pricing, Appropriate Collections Practices, Ethical Staff Behaviour, Mechanisms for Redress of Grievances and Privacy of Client Data.