The high cost of condescension: Why workplace feedback needs dignity upgrade, by Ruth Oji
Imagine this scenario: a senior manager publicly interrogates a junior employee about a minor reporting error. “Did you even think before submitting this?” he asked, voice dripping with contempt, as colleagues shifted uncomfortably in their seats. “What exactly goes through your mind when you do such sloppy work?” The employee, visibly shaken, mumbled an apology. The […]
Storytelling in business, By Ruth Oji
hrough storytelling, companies can communicate their mission, values, and culture to their target audience, by crafting narratives that resonates and differentiate themselves from competitors, while establishing a unique position in the market.
How to promote good communication through active listening, By Ruth Oji
Clarifying questions are another effective active listening technique. By asking open-ended questions you allow the speaker to give you feedback without you restricting their thoughts or influencing whatever they are going to say.
Effective business communication for organisational success, By Ruth Oji
One effective way to improve communication with customers is to enhance the quality of customer service.
Deciphering various types of minutes of meetings
By Ruth Oji EFFECTIVE minutes writing is a crucial skill for anyone tasked with recording important information and decisions made during meetings. Whether you’re attending a small team meeting or managing a large conference, accurate and well-structured minutes help keep everyone on the same page and serve as a valuable reference point in the future. […]
Meetings and minutes of meetings
THE article this week focuses on helping us identify different categories of meetings that may take place in an organisation. We will also have explained basic procedural tools used to run meetings. Let’s begin by defining what a meeting is. We could consider it as the bringing together of all parties concerned with an issue. People […]
