Trade facilitation: Customs unveils digital baggage import declaration
The Nigeria Customs Service, NCS has announced the deployment of a Simplified Baggage Import Declaration System at the Seme Area Command. This marks a new phase in its drive for digital innovation, trade facilitation, and improved passenger clearance processes. The initiative is designed to streamline baggage declaration, reduce clearance time, and enhance transparency for legitimate […]
Portland Paints back to profitability, grows PAT by 148%
Portland Paints and Products Nigeria Plc (PPPNP) returned to profitability as it recorded 148 percent in profit after tax for its financial year ended December 31, 2013.
Rising rent: NIESV advocates sanctions for unoccupied buildings
In view of the rising cost of rents in major cities across Nigeria, Nigerian Institution of Estate Surveyors and Valuers (NIESV) has called for imposition of special taxes on unoccupied buildings to curb the trend.
Nigeria is one of our focus markets this year— fraisse
Sidel is a global provider of liquid packaging solutions. It was awarded a major project in Ikeja, Nigeria, by the Nigerian Bottling Company, a member of the Coca-Cola HBC. Olivier Fraisse is the Regional Commercial Director Africa, Sidel in this on line interview he gave insight into the company’s operation in Nigeria
UBA targets future generation customers with new account
United Bank for Africa, (UBA) Plc has unveiled Next-Gen, a product targeted at future generation of customers with a view to inculcating savings culture.
“Next-Gen” is a suit of personal current accounts designed to meet the needs of young person’s from teenage years at 13 to adulthood at 34 and a partnership where the bank is taking on a mentorship role of guiding into a future life.
Customer First: Moments of Difference
Moment of Truth. That expression is already a cliché in customer service-speak. Customer service trainers, most times, use the expression without bothering to explain it to their audience. I first encountered that expression some time in 1998. My trainer kept using the expression without giving any information about its origin, although we, the trainees, understood it to mean the point at which a customer encounters the service of an organisation – face-to-face, by email or even by phone. I kept wondering the origin of the expression
