Towards ensuring regular Parts availability in the entire Sub-Sahara Africa, Ford Motor Company has commenced the shipping of Parts to Coscharis Motors and the entire region direct from the Company’s Parts Distribution Centre for Africa and the Middle East.

Ford’s new Parts Distribution Centre is now a one-stop Shop for Sub-Sahara Africa Dealers, stocking parts from all Ford Production locations around the world.

With this development, Ford Motor Company intends to improve parts availability by expanding service of its Middle East Parts Distribution Centre to dealers in Sub-Sahara Africa, getting parts to customers in the region more quickly than ever before.

According to a  statement by the Coscharis marketing Manager, Mr Ifeanyi Nihe, Ford’s goal for the facility is to help expedite the delivery of parts to dealers throughout Sub-Sahara Africa and improve customer satisfaction in this important region where Sales of Ford vehicles are on the rise. The Parts Distribution Centre is capable of stocking up to 50,000 unique types of parts or 6 million total pieces from all of Ford’s production locations around the globe.

Order to delivery time from the Parts Distribution Centre to dealers in Sub-Sahara Africa will improve substantially with parts orders now arriving at dealerships in as few as 14 days.

With more parts readily available, the Parts Distribution Centre will improve lead time for special order parts as well, reducing vehicles down-time for customers and fleets.

According to the Ford Customer Service Division Regional Manager, John Earp, Ford is committed to providing customers throughout Sub-Sahara Africa with exceptional customer service and an improved ownership experience.  He said that by providing a one-stop resource for parts for Ford clients Ford is demonstrating its commitment to customers’ service in Sub-Saharan Africa.

The facility has begun servicing 25 Sub-Saharan Africa countries and with the Sub-Sahara Africa Launch, Ford’s facility now services more than 35 countries throughout Africa and the Middle East.

Reacting to this development, the Group Managing Director, Coscharis Motors, Mr Josiah Samuel said that this development was a welcome relief to all its Ford customers and applauded Ford Motor Company for such strategic intent and programme.

Mr Samuel was convinced that this would further support the company’s several other initiatives to improve customer satisfaction level.

He urged other manufacturers to emulate this gesture towards ensuring service excellence.

Coscharis Motors is the authorized dealer on BMW, MINI, Jaguar, Land Rover, Ford, MG, Joylong, Wuling, Hongyan and Yuejin.

The Company recently launched a Quick Lane Tyre and Auto Centre with the desire to make things easier for vehicle owners in the country especially Ford owners.