CitiServe Vigeo Holding Company has introduced new modems to tackle poor network at Point of Sale, POS terminals.
The company’s CEO, Mrs. Lola Ogungbade disclosed that connectivity has been the most frequent reason for low adoption rate of the cashless Lagos plan by most business merchants.

Speaking at the launching of the New OrangeBox communication modems which are POS terminals she said “with many years of operations, Citiserve has come across different gaps in payment value chain, gaps which affected all parties concerned, Logistics and support, settlement, merchant issues and connectivity. Of all these four, connectivity has been the most frequent reason for low adoption rate of the cashless Lagos Plan.”

The connectivity issues are Lack of optimal connectivity to some locations, unstable network connections at the same locations and delay in transactions, she said.

Ogungbade noted that there are certain areas in Lagos such as Aspanda, Computer Village, Oke-Arin and Trade Fair Centre where traditional GPRS connectivity does not work efficiently for POS terminals, leading to failed transactions.

She said that it has succeeded in innovating and developing OrangeBox models that would address these issues especially that of connectivity. These Platforms are created for efficiency, performance, in the delivery of products and services.

The models which are Wi-Fi, Local Area Networking (LAN), CDMA and GPRS (Dual-SIM) would ensure that the bank, the merchant and the cardholder get full value using the POS device installed.

“Along with our simple to operate POS terminals that deliver ease and convenience through seamless transactions for products and services nationwide, we have developed a platform for bespoke applications customized for numerous programs targeted for specific businesses, sectors and state government projects,” said Ogungbade.

In order to increase the adoption rate of the POS terminals in Lagos, citiserve has partnered with the state government and other agencies. They would be responsible for capturing data and collecting taxes payment for the government with the aid of the models.

“Through our products, we aim to further encourage merchants and sustain a seamless and effective use of electronic payment channels in Nigeria by providing Convenience, reliability and accuracy to its customers”, said Ogungbade.


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