By Lolade Sowoolu
It is uncertain what exactly the management of GT bank are trying to prove or disprove with the unconcern shown customers who live in the Alimoso local government all the way down to Agbado/Ijaiye LGAs of Lagos state. The highly sought after new generation bank commands thousands of customers in these areas yet the management chose to sight only two branches to service these people – One in Akowonjo and the other at Awori.
On Monday the 31st of January, the crowd at the Akowonjo branch was unprecedented. Being deadline for data updating at all banks following CBN directives, the wobbly queues went as far reaching as the nearby busy road with several customers waving forms for submission. Of course there were those who had come to make deposits and others trying to make withdrawals – cheques and all. While people cursed lamenting in the sun, giving different accounts of how they managed to get out of work, shop, school hoping to quickly make that transaction before their customers, students or bosses would need them, others inside the suffocating banking hall complained about the delayed service. If coming in was passing through the camel’s eye, going out wasn’t easier as customers were still compelled to queue up and exit one after the other through the door. Rather than collapse the exit door so people can file out, the electronic doors were left to operate as usual.
A woman who had gone there to pay in a sum of N5000 into her daughter’s account was sorely pissed when two days after deposit, her daughter was still unable to access the money in far away Ilorin where she schooled. The money was paid in at Teller 4 manned by one Fashanu Temitope on Monday noon with Teller No – 0468171A. Her daughter schooling at the University of Ilorin was to matriculate the next day, Tuesday and needed the money for gown rental and other things. She remained at the school branch nearly throughout Tuesday without luck and resorted to borrowing from a friend to pick her bills. Her account wasn’t credited till Wednesday when she cashed the money.
How many more of these stories need be told? GTBank please service your customers as you ought. It’s the customer’s right to be served right.