In a related development, Globacom also on the same day opened its 17th customer interface and retail outlet in Lagos and 47th nationwide, at Fadeyi area, in the heart of Lagos mainland.
Addressing guest at the opening ceremony , Head of Gloworld, a business unit of Globacom, Mrs. Shade Olusope, said the Gloworld is designed to bring all telecoms sales and after-sales service as close as possible to the consumer urging subscribers to take advantage of the doorstep shops to register their SIM cards.
The opening ceremony was witnessed by dignitaries including the Registrar and secretary to council of the University of Lagos, Barrister Oluwarotimi Shodimu, the Divisional Police Officer for Onipanu Division, CSP Olubunmi Osoko, Divisional Police Officer Shomolu Division, John Chu, Legislators and business leaders in the area.
Speaking at the occasion, Shodimu observed that Glo “was the company that liberated the Nigerians” by making mobile telecommunication pocket-friendly and user-friendly at inception. He also described the company as the most indigenous.
Also speaking Osoko commended Globacom for the choice of Fadeyi as location for the outlet saying that it was a heavily populated area which was secure for business.
Olusope explained further that with the opening of the new Gloworld, customers can obtain quick solutions to all issues ranging from SIM replacements to making enquiries and recovering over-scratched recharge cards” she said. Other services offered by the Gloworld include refilling of airtime, unblocking, phone and laptop configuration and payment of bills.
“Subscribers can also take advantage of the Gloworld shops opening around them to register their SIM cards” she said.
“We have a strategic plan to increase our customer service contact centers to 65 by the end of this year”, she said.
Gloworld, the customer service/retail arm of Globacom, currently has 47 outlets spread across all geographical zones of Nigeria. According to Olusope, Gloworld has the largest telecoms customer relations network in Nigeria and is still growing.