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Stanbic partners SAA on e-ticketing solution

By Michael Eboh
Stanbic IBTC Bank Plc has entered into a strategic partnership with South African Airways (SAA) to enhance efficiency in air travel in the country with the launch of an electronic ticketing (e-ticketing) solution.

Speaking during the launch of the platform — ‘SAA FlexiPay’ in Lagos, Monday, Mrs. Sola David-Borha, Deputy Managing Director, Stanbic IBTC disclosed that the solution which fits into its strategic focus of strengthening its universal banking franchise will bring about a significant reduction in cost of travel and a hassle-free ticketing procurement processes.

She noted that the new electronic ticketing solution, built on the bank’s robust collection platform called ‘CollectPlus’, will ensure a seamless process in tickets procurement and address other logistics issues associated with travels for customers of SAA.

She identified convenience and ease as major benefits to be derived from the solution, noting that customers of the airline will enjoy greater peace of mind guaranteed by the elimination of ticket collection and faster and automated check-in online or at airport stations.

She said, “The electronic ticketing solution entails a seamless process in which a customer can conveniently purchase a ticket and step into the plane, eliminating the queues and other logistical roadblocks that typically accompany this activity.

“The Standard Bank Group, to which Stanbic IBTC belongs, has been offering electronic banking to its clients in South Africa and other countries in Africa for over 20 years. In South Africa, Standard Bank has been voted by clients as the leader in electronic banking for the last 18 years. Stanbic IBTC brought this expertise to Nigeria through the launch of its online banking channel, called New Business Online, in Lagos and Abuja.”

“SAA FlexiPay is an internet based e-ticketing solution designed for agents and individuals for making payment for ticketing via Stanbic IBTC branches nationwide or through the Stanbic IBTC web. After the payment is made, the South African Airways staff are immediately alerted via email and they can log on to the SAA FlexiPay to verify details such as; who made the payment, the details of the payer, how much was paid, where the payment took place, and the Passenger Name Record (PNR).

“The ticket is released after confirmation and is sent to the agent or individual that made the payment. SAA FlexiPay is powered by state-of-the-art technology and adheres to the highest levels of user friendliness.

Speaking in the same vein, Country Manager, SAA, Ms Thobi Duma disclosed that product was designed to create a convenient and smooth travel flow process for its customers irrespective of when and where they are making the reservations and payments from.

She noted that as parts of its steps towards ensuring effective service delivery, it recently increased its frequency from four to daily flights, adding that this this new development is part of the airlines’ objective to grow and strengthen its route network across Africa and in line with the airline’s mandate to be an African carrier with global reach.


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