By Juliet Umeh
Smartphone manufacturer, OPPO Nigeria, recently, announced the opening of a new service centre in Ikeja, Lagos.
According to OPPO, the new facility complements the existing After-Sales structure in every state of the country where OPPO smartphones are sold. It said the new service centre provides extra support on its products, original accessories and most importantly, guarantees 48hours of repair for all OPPO devices.
It also said the service centre is equipped with tools, equipment, facilities and expert engineers to troubleshoot and repair any OPPO device sold in the country. Software support can also be offered to Nigerians who purchased OPPO phones long before the brand commenced business in Nigeria, whether the model is currently sold or not.
The company’s Public Relations Manager, Joseph Adeola, said the opening of the centre he described as a world-class service centre in Lagos signals the company’s intent in the market.
He said: “OPPO is here to stay and Nigeria is a very important market for us. We want to build the confidence of Nigerians in OPPO that they can purchase any of our products without fear of what happens next if any issues occur with their smartphone.
“This step is only the beginning for OPPO in Nigeria as we look to set the standard for what After-Sales should be like in Nigeria, following the same standards acceptable in Europe, Asia and other extremely advanced markets,” Adeola said.
He reiterated that Nigerians are also guaranteed to enjoy a two-year warranty on all OPPO smartphones purchased under warranty and Bill Zhang, After-Sales Manager of OPPO Nigeria.
He said: “Our service centre has world-class engineers that are trained and highly skilled in the maintenance and repair of all OPPO smartphones and polite customer service representatives who are always ready to attend to your needs.”