By Peter Egwuatu
AIICO Insurance Plc, has condemned alleged unethical practice by its agents, just as it reaffirmed its commitment to continue to create and protect wealth for its customers.
The company says it has put in place structures and technology that ensures its customers are well protected and gets the best of service delivery.
Reacting to media report of unethical practice involving one of its agency staff the company said “AIICO has since put in place a policy against the payment of cash to individuals. This is visibly indicated on our communication materials and policy documents. We have invested in technology and infrastructure to provide multiple payment channels for payment and renewal of Insurance policies.
“These channels include Point of Sale (POS) terminals at our locations, NIBBS & Quickteller payment platforms, bank branches, AIICO e-Insurance Web Portal, Third Party Scratch Cards, Direct Debit and Cashier Points at our locations”, says Edwin Igbiti, Managing Director of the company.
Igbiti added. “We encourage our customers to continue utilizing these channels which provide instant automation of records.” According to the company, the report focused on one Adesanmi, who is presently being investigated for fraudulent practices and misrepresentation of AIICO Insurance Plc.
A statement signed by the company secretary, Donald Kanu and made available to Vanguard said “consistent with our practice and in line with the processes in the company, upon receiving reports of the fraud allegedly perpetrated by Adesanmi, he was immediately placed on suspension pending the outcome of an investigation that was commenced immediately and which is presently on-going.
“While we empathise with those who might have fallen victim to this individual’s personal scam, we shall leave no stone unturned in pursuing the case to a logical conclusion and ensuring that all parties get the justice they deserve.”
Kanu observed that it is imperative to clarify here that AIICO Insurance Plc is an underwriter of more than 50 years’ experience, the largest life underwriter in Nigeria and one of the biggest Insurance underwriters in the West African sub-region. AIICO has created and sustained a reputation that cuts across the globe as an underwriter of repute, with clientele from within and outside Nigeria and claims profile payment that runs into multi-billions of Naira.
“AIIContact, our customer-focused interactive platform, is also available to address all customer enquiries. We are within reach by telephone on 0700AIIContact (0700 2442 6682 28) and email: [email protected]”