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Return your Samsung Galaxy Note7 for replacement, Nigerian users urged

The Phone and Allied Products Dealers Association of Nigeria (PAPDAN) Lagos chapter, has advised the users of Samsung Galaxy Note 7 to quickly return the product for replacement.

Some members of the association told newsmen on Thursday in Lagos that Samsung company had called for the return of the product due to technical fault.

However, a statement from the Samsung Electronics West Africa Ltd. in Nigeria had earlier announced the postponement of the launch of the product in the country, saying the devise was isolated due to battery cell problems.

“Although the Galaxy Note7 has not been released in Nigeria, the current Galaxy Note7 users are kindly advised to visit the nearest Samsung Authorized Service Centre for immediate assistance about replacement programme,’’ Samsung said.

Mr Chibuzo Okoro, a mobile phone dealer told Pressmen that users had been advised to return the phone to the place of purchase for replacement.

Okoro said that the company had also advised the users not to charge the phone to avoid explosion during the process.

“Samsung company has given directive to all those who have purchased the products to return it for replacement.

“We have also called some of our members who have the products in stock to return it for replacement.

“Actually, we have not recorded any major cases of the phone explosion in the country but we are advising people with the phone to comply with the directive,” he said.

Mr Innocent Anago, a dealer in phones and accessories at the Computer Village, Lagos also said that there was no major case of Samsung Galaxy Note 7 explosion in the country presently.

Anago said that the product was new and majority of Nigerians could not afford such exorbitant phone at this present economic recession.

“We are yet to record any incident of phone explosion here in this country, but we are advising the users of the product to quickly return it for safety purpose,” he said.

Samsung has announced a global recall of the Samsung Galaxy Note 7 along with halting of sales after concerns of faulty components causing battery explosions.

The company had also recommended that the users should power down the Galaxy Note7 and return it to the place of purchase to arrange a refund.

“We acknowledge the inconvenience this may have caused in the market, but this is to ensure that Samsung continues to deliver the highest quality products to Samsung customers.

“Samsung is completely committed to fixing this problem and ensuring the highest level of safety and satisfaction for its customers,” Samsung said.

Every Galaxy Note 7 sold before Sept. 15 was affected by the recall and must be returned for replacement.


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