By Richard Udofia
STANBIC IBTC bank in conjunction with National Cash Register, NCR a global technology company has launched a solution, “Personal Teller Machine”, an interactive teller machine in Lagos, to ease the stress associated with financial transactions.
Customers can now enjoy efficient service delivery through this innovative, interactive teller machine (ITM) that ensures customers to carry out full banking activities with less or no supervision from the staff.
Users are at liberty to carry out banking operations like account opening, cash deposit and withdrawal, cheque deposit and other general account enquiries like account balance, loan enquiries, card related services, among other functions, without having to use their debit cards.
The device has a two-way video and an audio technology, which allows a customer to see, speak and interact directly with a virtual teller when initiating a transaction on the machine. With its signature pen and pad, users can endorse and sign-off every transaction performed on his account and a scanner, which allows customers scan small sized documents like utility bills, cheques and identity cards. It has a camera to take pictures as evidence for the purpose of taking photographs for account opening.
At the unveiling of the device, the bank’s Executive Director, Personal and Business Banking, Mr. Obinnia Abajue, said that as an improvement on the well known Automated Machines, the new solutions installed in its bank will provide financial solutions, drive fulfilling banking experience to end users while addressing the needs of existing and potential customers.
“We will continue to leverage the rich heritage and proven expertise of the bank, to which Stanbic IBTC belongs, to deliver on its promises to customers and exceed their expectations in the provision of innovative and financial solutions to meet their needs,” he said.
“The device would ensure faster turnaround time, convenience, privacy, efficiency, and guarantee the safety of banking transactions.”