By Ediri Ejoh

The Nigerian Communications Commission, NCC, has reiterated its commitment to the protection of telecom consumers in Nigeria by ensuring that they get the best quality service and value for money spent.

Making this known during the 69th edition of consumer outreach programme held in Badagry, Lagos State recently, the Executive Commissioner, Stakeholders’ Management of the NCC, Mr. Okechukwu Itanyi, said that the commission will not relent in creating an avenue whereby consumers, service providers and regulators will have to discuss on contemporary issues that is generating attention in the industry.

He explained that, “The focus of our outreach is to ensure that consumers get the best of quality service, value for money spent, timely and fair redress of complaints and protection from unwholesome practices of some service providers.”

At the programme tagged: “Broadband: what consumers should know,” he noted that the programme was part of efforts to educate consumers on their rights and privileges, and the role of the commission in protecting those rights.

Itanyi said the newly introduced broadband network will contribute to the growth of the Nigerian economy.“ This new innovation can promote a higher quality of life on a day to day basis. The multi-sectoral benefits of broadband have relevance to education, healthcare, public safety, and emergency response, among others.”

Represented by the Deputy Director, Consumer Affairs, Dr. Femi Atoyebi, Itanyi disclosed that a good broadband connection in any home has the capacity to send data far more quickly to the computer.

He cautioned families against misuse of broadband, saying that it contains many input devices that could be used for different purposes.

Also speaking, the Yonnugun of Badagry Kingdom, head of women, Chief Mrs. Moiett Talabi, advised telecom operators to improve their services in order to justify the Subscribers’ confidence.

“We are appealing to all service provider to help our kingdom so that we also can enjoy from their cooperate service. We have association of widow, motherless home among others that need their help.” She said.

During the interactive session, subscribers used the opportunity to ask some pertinent questions including poor network, unsolicited messages and high service charges.

Also present at the occasion were Etisalat, MTN and Glo. The NCC noted that all complaints by the consumers would be addressed as soon as possible.