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Stakeholders task CAC Board on service delivery

By Franklin Alli

Stakeholders in key sectors of the economy have charged the newly appointed Board of the Corporate Affairs Commission (CAC) on how the Commission could  attain a world class service delivery.

The CAC’s 10-member board is inaugurated three months ago by the Federal Government; it is led by Mr. Funsho Lawal as Chairman, while other members include Prof. Adedeji  Adekunle, and Dr. Ausbeth Ajagu, among others.

The stakeholders drawn from manufacturers, bankers, oil and gas and telecom sector among others, noted that a number of changes have taken place at the commission but there are still many grey areas that needed to be touched.

They cited document frauds, and conflict of names, automation processes, and response time to queries on transactions including process of verifications for annual returns as well as corresponding before taking any action against a company.

Dr. Ademola Ajayi, NACCIMA President, commended the Registrar General and the Board. “There have been positive changes in CAC in recent years.  We believe strongly you are going to deliver on customer service delivery,” he said.

According to him, in order  to checkmate fraud, NACCIMA can assist the Commission to check companies that have base and a pedigree for honesty before the Commission registers them.

“CAC of today is better than ten years ago,” corroborated Mr. Emmanuel Amadi, Representative of ExxonMobil. “For more efficiency, CAC should engage with people; it doesn’t have to be face to face; it could be post on  the website or letter about changes in policy coming into effect,” he said.

In his response, the Board Chairman said: “We want to build CAC of your dream. In the corporate world, customer is first; Although CAC is a monopolist, yet we don’t want to do as a monopolist; we want to be different; to be sure we satisfy our customers.”

He disclosed that after having met with the stakeholders in Lagos, the Board would go Ibadan, Enugu and Abuja, to further hear from other stakeholders on how best to meet their expectations.


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