Nigeriaâ€™s contact ser- vices solutions provider, Contact Solutions Limited which trades as ConSol, has successfully enabled Skye Bankâ€™s world class contact centre calledÂ Yes Centre. The Centre was commissioned in Alausa-Ikeja, Lagos Wednesday, last week.
Skye banks said that it was in its desire to give unrivalled, round the clock support for its numerous customers, that it contracted ConSol to provide and design a state-of-the-art call centre and deploy cutting edge call centre Operations & Management solution using the AltiGen Call Centre Management System.
ConSol also provided trained personnel and support for the infrastructural deployment, setup and configuration of the Contact Centre.
Commenting on the implementation of the project, ConSolâ€™sÂ MD/CEO, Mr. Abiodun Adeoye said, â€œConSol is proud of its partnership with Skye Bank for the deployment of the call centre and development of other technology solutions that will enhance the ability of its customers to interact with the Bank through multiple channels, voice, email, SMS etc. We truly believe that Skye Bank made the right decision by selecting our recommended AltiGen call centre platform.Â Skye Bankâ€™s ICT team are already realising the tremendous benefits of AltiGen including its simplicity of administration, and its versatile ability to allow value-added customisation that produce solutions for enhancing customer services/support thereby enhancing customer satisfaction, and reducing churnâ€.
Also speaking on the collaboration, Skye Bankâ€™s Head of IT Management, Mr. Richard Amafonye said, â€œContact Solutions brought to bear on the project, their contemporary approach, professionalism and sense of urgency; overall, from a buyer utility perspective, they delivered a solution with exceptional value that could match the offerings of the best in class.â€
Notable organisations are increasingly appointing ConSol to help enable them to engage with their large customer base in new and rewarding ways. ConSol is helping enterprises to achieve greater customer loyalty, satisfying relationship and superior competitive advantage