Business

February 20, 2017

Skye Bank customers complain over disrespectful staff, failed money transfers

Isa B. Dauda

It is better for you to be checking your workers regularly. They have to respect customers. Sorry I’ll not mention names but please keep eyes on workers in Jimeta branch. They have to be disciplined. But not all of them, there is a woman in customer care, fair, tall. She listens to all kinds of people in a polite way and solves their problem. Please you can take a good care of that woman she knows her job.

Skye Bank

No response

Toni Ikwuta

Hello I opened a flex account with N3000 yesterday and the customer care promised to send my acct number today but I have not seen it. I want to know why ?

Skye Bank Nigeria Plc

Dear Toni Ikwuta, Thank you for choosing Skye bank. Sequel to your complaint as regards the non receipt of your account number, we sincerely empathize with you on any inconvenience experienced.

Please call our Yes center on any of the following lines- 0806 988 0000, 0700-SKYEBANK (070075932265) , 01-4482 100, 01-2705850. We re-affirm our commitment to providing excellent

customer service.

Iyiola Sola Olajire

Skye Bank management, it is unfortunate that whenever I want to use your transfer code which *833#, the request fails every time and my phone account will be deducted, I don’t really know the problem with your bank.

Skye Bank

No response

Bolaji Amoo Odewumi

What of your branch in Offa, Kwara State that is not operating again

Skye Bank Nigeria Plc

Hello Bolaji Amoo Odewumi, Thank you for contacting us. We wish to inform you that Offa branch has been collapsed into our branch at Muritala Muhammed way Ilorin due to the proximity of your former branch to the branch. The closure does not affect our services in any way.

Closing your branch will better position us for future growth and will help us achieve our growth strategy. Your existing accounts will remain as it is and will not be impacted by the closure. We sincerely appreciate your continuous patronage and re-affirm our commitment to providing excellent customer service

Ekojikoko E Kelvin

Please I need your help. This account (details hidden) was credited with money since on Sunday via transfer, but up to this moment, the money has not reflected, and it has been deducted from the sender’s account.

Skye Bank

No response

Olofinji Taiwo Ayindero

Since the day I downloaded (Skye Mobile app) mine, it has not been working and you are still telling me that what you will do is to reset the pin. Please for how long?

Skye Bank Nigeria Plc

Dear Olofinji Taiwo Ayindero, Thank you for contacting us. All inconveniences encountered as regards your inability to use the Skye Mobile application due to the delay pin reset are sincerely regretted. However, may we confirm if you have contacted the YES center or visit any of our branches in this regard? We await your response.