Guaranty Trust Bank Plc (GTBank) has introduced an exclusive in-branch banking service called “FastTrack,” for all its customers.

The bank said the move was part of its efforts to continually reposition its services for enhanced and efficient customer service delivery,.

General Manager and Head, Communication and External Affairs, GTBank, Lola Odedina, said the ‘FastTrack’ service from the financial institution, was the first of its kind to be implemented in the Nigerian banking industry.

She explained that the product is a fast, secure, innovative in-branch banking service exclusive to GTBank customers.

According to her, “It allows them (customers) perform all cash-based banking transactions with only their debit cards and the PIN-PADS, a new, secure technology available in all GTBank branches. The service has been described as convenient, secure and efficient.

The ‘FastTrack’ service is set to revolutionalise service delivery by significantly reducing turn-around time for walk-in customers who wish to conduct cash-based deposits and withdrawals.”

She further stated that the PIN-PADS have been implemented to ensure seamless operations of the service and is exclusive only to GTBank account and Naira MasterCard holders.

“To utilise the FastTrack service, any GTBank customer can simply walk into the nearest GTBank branch with a Naira MasterCard and perform a cash deposit or withdrawal using the PIN-Pad,” she added.

Commenting on the features of the new product, Head Operations, GTBank, Marina, Mr. Funmilola Taiwo, said that the new product can be used for both withdrawal and lodgement.

“This product is unique, efficient and more convenient.  It is more superior to the Automated Teller Machines (ATMs) because both the withdrawal limit in this are set at N250, 000 per day, unlike ATMs where it is N100, 000. On the other hand, the limit for lodgement is N500, 000. As a bank, we are more comfortable with this because of its security features.”

GTBank is widely credited with numerous innovations in the Nigerian Banking industry and was recently adjudged the ‘Best Bank in Nigeria’ at the 2011 Euromoney award for the third consecutive year.