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Vacancy at Fenix International: Customer Service Representative

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Fenix International is a next-generation energy and financial services company with a mission to transform our customers’ quality of life through disruptive innovation in energy and financial services. Our flagship product, ReadyPay Power, is an expandable, lease-to-own home solar system financed through affordable installments from just $0.15 per day over Mobile Money. We use real-time transaction data to create a next-generation credit score to finance power upgrades and other life-changing loans. To date, we have sold over 200,000 ReadyPay Power systems in Uganda and Zambia. We are growing our product portfolio and geographic coverage to bring power and a wider world of financing to over 2 million customers by 2020. A proud company of ENGIE.

Fenix International

Job role: Customer Service Representative ( Yoruba or Igbo speaker)

Seniority level: Associate

Industry : Electrical & Electronic Manufacturing, Information Technology & Services, Financial Services

Employment type: Full-time

Job function: Customer service and Information technology

Job description

Fenix is looking for dynamic, highly motivated and disciplined Customer Service Representatives with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. A successful customer representative must speak fluent Yoruba or Igbo, critical thinker, attentive to details and an excellent communicator. This position requires individuals to have a strong passion for listening and providing solutions to people.

Responsibilities

  • Ensure an excellent experience to all customers, with each interaction
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Vet and open customer accounts by recording account information.
  • Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.
  • Follow-up with customers who have delayed payments
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Build sustainable relationships of trust through open and interactive communication
  • Go the extra mile to engage customers
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records
  • Read from scripts
  • Resolve customer complaints via phone, email, mail or social media
  • Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements

Required skills and experience

  • An OND/HND/Bachelors degree from a recognized institution
  • Excellent Written and Verbal Communication Skills
  • Microsoft Excel skills
  • Ability to interact with peers and mid-level leaders internally
  • Fresh graduate
  • Ability to work both in teams and independently
  • Passionate about solving problems for customers in rural communities
  • Proficiency in English Language and 1 or more other Nigerian Languages
  • Critical thinking skills (ability to think outside the box)
  • Good problem-solving skills (solutions-oriented)
  • Flexibility with the ability to work under pressure to meet deadlines
  • Willingness and desire to learn new ideas

 

To apply, click the link https://www.linkedin.com/jobs/view/1537691022/

 

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