By Victoria Ojeme
The Consumer Protection Council (CPC) has said that it is using all the powers in the law book and in the courts to protect consumer rights, with either respective superiority or patience or anything at all.
The Director General CPC, Babatunde Irukera made this known during an interaction with journalists in his office.
He said, “The consumers person in Nigeria is very severely abused and so it is difficult to even see the outcome of our daily engagement are on daily basis.
“Alot of the consumer violations are not isolated they are literally industry wide, so it is difficult to know that cases have been resolved on a daily basis
“As far as I would like for consumers to recognize is that we are using all the powers in the law book and in the courts to protect their rights, whether it is with respective superiority or patience or anything at all.
Speaking on the joint committee between the Nigeria Communication Commission and the CPC, the DG explained that,
“We have been meeting we have scoped out the work we’ve decided a strategy where we met with the operators themselves are already aware what they are confronted with and they recognize the need to cooperate in a collaborative manner for the industry and they also recognized the consequences of failure to cooperate.
” We have expressed that openness to cooperate and provide all the information that is required including receiving the outcome in good faith and so the analysis are going on, like I said consumer issues, transparent bill, service clarity and value added services, solicited subscriptions.
“Consumers space has been severely abused and the reason why you might not see a lot of that work, is exactly the same reason, the magnitude of the problem is such that because the space has been so badly abused which makes resolution may not make such a big difference but we for us here every single resolution makes a big difference.