The Wema Mobile Banking suite, with its Card control feature, represents one of the prominent and innovative efforts to encourage customers to embrace mobile payment. In this interview with Financial Vanguard, Dele Adeyinka, Head of Digital Bank of Wema Bank Plc and Chairman, Committee of E-banking industry Heads (CeBIH) highlights the uniqueness of Wema Mobile Banking suite.
WHAT distinguishes you mobile banking app/services from others in the industry?
Wema Mobile banking suite as the name applies is a mobile banking app with an array of functionalities to meet your everyday banking needs. It is very secure with high-end banking functionalities, some of which include Card Control- the power of your WemaBank debit card in your hands, NFC peer to peer transfers, Transaction limit increase, Inbuilt SMS banking (for when there is no internet connection on the phone), Simplified transfer to saved beneficiaries, to mention a few.
How do you incentivize customers to embrace your mobile app/services?
We give free airtime to customers that recharge their mobile numbers or recharge their friends and family numbers via WemaMobile Banking Suite.
Any KYC criteria for downloading and using the app and are there any transactions limit?
All KYC is applied at account level and this then feed into the app. As long as account is perfected, you only require some basic information like your email, account number date of birth and mobile number to register on the app. Transaction Limit is a default of N1 million but this can be increased by our customers up to a maximum of N5 million.
How do you resolve complaints relating to unsuccessful transactions?
Users can contact us direct via the Wema Mobile application, or contact us through firstname.lastname@example.org, SMS/WhatsApp (only) to 07051112111, chat via our website www.wemabank.com or call 07000PURPLE (07000787753), 08039003700 or +234-1-2777700 or visit the nearest branch to make a complaint on failed transactions which is usually resolved in minimal time.