Accenture, a global technology management, outsourcing and consulting firm has introduced smart metering, an advanced technology to achieve effective result in the area of power, through its partner company, Resources Operating Group.
Speaking on the issue at the West African Industry Power Convention, WAPIC, in Lagos, Mrs. Abayomi Olarinmoye, Managing Director, Resources Operating Group (Energy, Utilities and Natural Resources), said that smart metering solution brings a lot of benefits to both consumers and distribution companies. She also said that the technology delivers integrated solution, resources and processes to support companies to transform to information driven, conservation-conscious, customer-centric smart utility.
“Accenture defines smart customer operations as a utility, operating full meter-to-cash customer processes to support functional, two-way smart meter capabilities with advanced communication channels and demand side management pricing and products,” Olarinmoye stated.
She affirmed that a recent survey conducted by Accenture has shown that over 400 million smart meters will be installed globally by 2015, and while 1 billion are expected by 2020.
She explained that the survey showed that North America has deployed 50 million smart meters, Latin America about 1 million, South Africa about 300,000, Australia 2.2 million, Western Europe 44.9 million, South East Asia 171.8 million, Italy, 34 million, while the United States has deployed 43 million.
According to her, “ Smart metering deployment drivers include operating cost reduction, revenue protection and customer service as well as energy usage reduction. While trying to reduce cost of operations, the utilities prolong the life of aging infrastructure/equipment, drive reliability and promote process efficiency (remote disconnect/reconnect, outage communications).
“By protecting revenue and customer service, the solution enables the utilities to implement a varied combination of smart metering and demand management products and services to create a differentiated customer experience whilst managing energy theft.”