An online platform, Reportam.com.ng, designed to receive reports on good and bad customer service has been launched in Lagos.

According to Mr. Olu Bello, the company’s Operations Manager, “this platform was created out of personal experiences of bad customer service which goes unaddressed or resolved in Nigeria”. He noted that “this is an exciting development that will become the first point of call for all Nigerian consumers regarding any bad and good service experience”, adding that the current platform was just the first phase as a bigger phase would be launched before the end of the year.

In its first week of launch, reportam.com.ng reported over 500 registered consumers with 65% of reports being complaints.