BY EMEKA AGINAM
Committed to bringing premium after-sales services closer to its consumers across the nation, Microsoft has opened two after sales service centers in Port Harcourt, Rivers State and Aba, Abia State respectively
The two outlets, known as Nokia Care Centers are managed by well trained and competent personnel.
The centers which formally commenced operations at the weekend would render in-warranty and out-of-warranty repairs services.
The new Nokia Care Centers, have technical personnel that can repair faulty devices, offer technical advice on how to handle devices in order to get the best out of it. Accordingly, the shops will also handle device swaps among other services
Speaking to news men shortly before the launch, Nokia Care Channel Manager, Nokia West and Central Africa, David Efanga explained that extending the Nokia Care Centers to the two locations was in response to the yearnings of Nokia users in the areas and its environs.
“It is our delight to bring our premium after sales services to our customers in Port Harcourt and Aba. This will help to solve customers’ challenges because going forward, they can enjoy after sales services easily and faster as against what formally obtained when they have to send their devices all the way to Lagos which is a long process.
“We are really glad to finally see the completion of these two centers in both cities and we intend to extend the center to other states and cities across Nigeria. In addition to the services, we would also provide web services which can allow people get information about their phone online. The center will also avail customers the opportunity to purchase our gears which can be used with Microsoft devices and other devices” he said.
Meanwhile, some of the participants who spoke at the media launch of the centers commended Microsoft for opening the outlets in the two cities.
The guest noted that it was a welcome development, adding that with the opening of the shops they will no longer patronize ill-trained artisans who handle device repairs.