THE Group ManagingÂ Â Director of Diamond Bank Plc, Emeka Onwuka has reiterated the Bankâ€™s commitment in delivering quality service to its customers, whilst stressing that the â€œCustomer is the King,â€ campaign.
Speaking, the Executive Director, Technology and Customer Service, Oladele Akinyemi who represented him at the flag off of the 2009 International Customer Week at the Bankâ€™s Head Office in Lagos, Onwuka stated that Diamond Bank opens a vista of history as it joins other service oriented organizations world-wide in celebrating and recognizing the importance of the Customer to the survival of any organization.
â€œAt Diamond Bank, superior service delivery has; over the years, remained the fulcrum of our business strategy. Indeed, it is the only way we can seek to differentiate ourselves in the market place. Our brand is built essentially around proving excellent customer service that is equal to none,â€ he stated.
Onwuka noted that at Diamond Bank, staff are encouraged to go the extra mile to ensure customer satisfaction which explains the myriad of life changing products that Bank has introduced into the market to touch its customers in a variety of ways.
â€œThe introduction of our life changing products in the market and our recent expansion schemes are meant to strengthen our partnership with our customers so they could excel in their respective businesses, especially in todayâ€™s fiercely competitive business environment. Clearly, these initiatives continue to enhance our quality service delivery, and at the same time enables us pay adequate attention to the needs of our customers in different market segments,â€ he stated.
He assured customers of the Bankâ€™s continued commitment to deliver quality services to them in an efficient, seamless and cost-effective manner by leveraging on the latest technology, adding that wherever, whenever and whatever services they require from Diamond Bank, he is assuring that they will get it.
Onwuka also thanked customers for choosing Diamond Bank and promised that the Bank will remain resolute in proving tailor-made financial services that best meet their banking needs.
It could be recalled that Diamond had in 2008 introduced SavingsXtra Account, a product solely designed as the Bankâ€™s strategy of rewarding its customers for their loyalty. Since the inception of the draw in July, 2008, over 200 customers have won various prizes cutting across cash, cars, Plasma TVs, Motorcycles, generators and above all, Salary 4life etc.
The reward system expresses Diamond Bankâ€™s commitment to enhancing the life style of its customers and the Bankâ€™s resolve to rewarding customer loyalty. The Bank has consistently rolled out creative and innovative products and services with positive effects on customer experience.