By Chris Ochayi
ABUJA- The Management of Abuja Electricity Distribution (AEDC) Plc has flagged off its Business Process Reengineering (BPR) project.
The BPR project is a two-year project geared towards instituting a better work culture, greater productivity and improved customer service delivery.
The Managing Director/CEO of AEDC, Mr. Ernest Mupwaya, while speaking during the ceremony, charged staff of the Company to strive towards excellence in their respective duties, while also enjoining them to ensure honesty, integrity and be “customer-centric” in line with the company’s values.
Mupwaya reminded the company’s staff that they cannot continue to do things the same way and expect a different result.
Earlier, the Coordinator of the Change Management project in the Company, Mrs. Clara Musama, announced that in the first phase of the BPR project, which commenced in April last year, 136 business processes were mapped, out of which 20 are totally new processes which are now ready for implementation, adding that some of the processes were already being tested in the field through the field operations team.