Heritage Bank has said it will play a leading role at the upcoming Nigeria Customer Service Awards (NCSA) in order to reaffirm its commitment to customer satisfaction and excellence in quality service delivery.

The bank also says its participation in the annual excellence awards is part of an overall plan to consolidate on recent positive landmarks the bank has achieved in the industry.

Heritage Bank and the Asset Management Corporation of Nigeria (AMCON) had last week signed a Share Purchase Agreement (SPA) that paved the way for the bank to acquire Enterprise Bank Limited. Heritage Bank, which was earlier announced as the preferred bidder for Enterprise Bank, paid 20 per cent or N11.2 billion being part of the bid price.

Speaking on the Heritage Bank’s decision for partnership in the NCSA, the bank’s Head of Service Measurement and Evaluation, Chiamaka Ugo Obidike, said that the bank identifies with the NCSA’s objective of raising standards of customer service in all sectors and in the banking sub-sector in particular.

“This unique and exciting award recognises the service levels attained by companies from which service excellence can be measured,” she said.

According to the Coordinator of the NCSA, Aliyu Ilias, the organisation is glad to have Heritage Bank as sponsor of the 2014 edition of the awards slated to hold early October at Ibeto Hotels, Abuja. On the significance of the awards, he said it was basically aimed at celebrating service excellence in Nigeria.