By Olayinka Ajayi

Financial expert and Group Head of United Bank for Africa, UBA’s Retail and Digital Banking, Shamsideen Fashola, has said, ‘The NEXUS Award won by UBA is a testament that Africa is pushing the boundaries in service automation delivery.

Fashola stated this while accepting Qore NEXUS 2024 Best Commercial Bank in Service Delivery Automation, won by UBA.

He said, “The NEXUS Award won by UBA is a testament that Africa is pushing the boundaries in service automation delivery. We continuously invest in digital innovations and work tirelessly to provide a seamless experience, ensuring that our customers can bank with ease and confidence wherever they are.

“In the commercial banking space, we have pioneered many firsts, and indeed, we aren’t too surprised at this award, as it is a testament to our commitment to pushing the boundaries in service delivery automation. Winning ‘The Proficiency Award for the Best Commercial Bank in Service Delivery Automation’ by Qore underscores UBA’s dedication to making banking smarter, faster, and more accessible for our customers. This recognition reinforces our promise to lead in digital transformation across Africa’s financial landscape.”

According to the organisers, “Their achievements in financial inclusion reflect its dedication to making banking services accessible to underserved populations across Africa. Through its focus on personalized customer experiences, they introduced groundbreaking technologies such as AI-driven chatbots, secure blockchain transactions, and advanced mobile banking services. These innovations, combined with a robust security framework and seamless multi-channel integration, underscore UBA’s role in reshaping the financial landscape to empower more individuals and businesses.

“We convened influential stakeholders, including commercial banks, microfinance institutions, fintech companies, regulators, and government bodies from across Africa, to explore challenges and discuss transformative solutions in the financial services sector. The event also featured Qore’s latest innovations, showcasing how technology can drive sustainable growth and positive change in the industry.”