By Cynthia Alo

In a bid   to contain the spread of COVID-19 pandemic in Nigeria, Old Mutual Nigeria has launched an electronic channel to ensure convenient access to insurance benefits.

The firm, which is the Nigerian subsidiary of the pan-African insurance firm and global financial services provider, Old Mutual Limited, revealed that policyholders, despite the lockdown, can make claims through its digital and mobile-friendly, e-commerce web portal, to ensure that their access to the benefits of insurance remains sacrosanct.

The e-claims channel is in line with the brand’s commitment to providing accessible, fast, convenient, affordable, tailor-made and exceptional customer-service inspired insurance services to the Nigerian customers.

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Commenting on the development, Executive Head, Marketing, Old Mutual Nigeria, Alero Ladipo, said that the launch of the brand’s revamped e-commerce web portal aligns with its continuous leverage of digital innovations to deepen accessibility to its insurance solutions to its customers.

“We are committed to deepening accessibility to insurance solutions to our customers in Nigeria. With the rapid spread of COVID19, businesses have resorted to working remotely. Also, the Federal and State Governments had to carry out the responsible constraint on movement and large gatherings in its effort to break person-to-person spread of this virus. So, it is expedient that we meet our customers at the point of their needs.”

“To ensure that everyone gets the benefits of their insurance policy, our customers can now initiate a claim by simply visiting our website, lick on

‘Make a Claim’ button at the top right corner of the home page, fill the form with the relevant details and select Claim under the drop-down menu. After this seamless process, the customer’s claim will be paid within 48 hours”, she added.