By Dickson Omobola

Nigerian Civil Aviation Authority, NCAA, has concluded plans to facilitate an interface between airline operators, aviation agencies and air travellers to enhance communication between airlines and travellers.

The NCAA would achieve through a one-day workshop on consumer protection and management to assess ways to serve air travellers better and improve the relationship between passengers and airlines.

According to a statement, the workshop themed: ‘Achieving Increased Adoption of Digital Technology in Air Travel Customer Complaint Management: The Regulatory Perspective,’ would hold by 9:00 am on November 19, 2024, at the NCAA Annex, Murtala Muhammed International Airport, Lagos.

This would be part of the series of stakeholder engagement and public awareness programmes aimed at setting the roadmap for achieving a more efficient civil aviation and air transportation system in the country.

Those who would speak at the workshop include Executive Director and Chief Operating Officer of Ibom Air, George Uresi; lawyer, First Baba Isa; and Senior Special Assistant to the DG, Ifueko Abdulmalik.

Panellists at the conference included the Director of Airport Operations, Federal Airports Authority of Nigeria, FAAN, Francis Ekeng, President of National Association of Nigeria Travel Agencies, NANTA, Mr Yinka Folami.