By Cynthia Alo

Access Holdings Plc has restated commitment to customer-centric services, saying it is set to leverage advanced technologies to improve service delivery, enhance customer experience and drive financial inclusion.
Access, in a statement, said with this development, many would view the bank as the go-to bank for traditional banking services.
The bank said this step was vital because it understood the heterogeneity of the needs and aspirations of the market it serves.
The statement reads: “With various subsidiaries offering a diverse portfolio of financial services, while leveraging cutting-edge technological solutions that target precise market segments, the Holdco is a strong force to contend with within Africa’s financial space. 
“Beyond this, the bank offers tech-driven solutions like mobile banking applications, online banking services, innovative payment solutions, Artificial Intelligence and Chatbots, data analytics for personalised services, amongst many others. 
“The bank’s digital-led services allow customers to perform a wide range of transactions and financial operations seamlessly from their smartphones regardless of their location.
“Paywithcapture, contactless payments, an AI-powered chatbot called Tamara, fraud detection systems, two-factor Authentication, 2FA, are only a few of the many ways through which Access Bank is blazing the trail to a tech-accelerated financial experience for its customers. All of this is central to the bank’s vision to become one of the five leading banks in Africa by 2027 by revenue and asset size. 
“For the customer whose need is a guaranteed retirement solution, Access Pensions Limited provides innovative retirement savings plans and pension fund management services.
“This subsidiary incorporates the use of technology in the provision of pension management services, where clients can track their retirement pensions and make the right investment decisions.
“Hydrogen plays a critical role in enhancing the customer experience and expanding Access Bank’s reach across different markets, while also facilitating seamless transactions for individuals or businesses and supporting the integration of new digital financial services as they emerge.
“Hydrogen ensures that such service platforms improve the value that is delivered to customers through the provision of effective and secure applications that can support multiple market transactions from various markets.  By linking these services to other service verticals, Hydrogen places Access Holdings right in the middle of digital financial services innovation.
Oxygen is another major operating unit of Access Holdings, which focuses on digital lending solutions, primarily targeted at retail customers and MSMEs. Using data analytics and financial technology, Oxygen provides customised investment and lending solutions that address the needs of individuals and businesses alike.
“Oxygen aims to provide digital lending solutions to a broader market beyond existing banking customers, making it more accessible to users who may not have accounts with Access Bank. This is borne out of Access Holding’s commitment to being customer-centric and providing a one-stop shop for all financial services.”