Customers of First City Monument Bank (FCMB) can now seamlessly carry out an array of transactions with just their fingerprints and Bank Verification Numbers (BVNs), following the introduction of paperless transactions within the bank’s over 200 branches.
With the innovation, a statement said, customers no longer require deposit slips, withdrawal booklets, or cheque books to carry out over-the-counter transactions.
In addition, FCMB customers now have the opportunity to enjoy cardless banking experience at 575 select biometric Automated Teller Machine (ATM) points of the bank spread across the country and via biometric Point of Sales (PoS) terminals available within the bank’s branches.
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Beyond this, the 575 biometric ATMs of FCMB can be used by customers for intra and interbank transfers as well as change of PIN and data update.
Commenting on the introduction of the cardless service, the Executive Director, Retail Banking of FCMB, Mr. Olu Akanmu, described it as another turning point and milestone in the digital transformation drive of the lender.
According to him, “the FCMB cardless biometric transaction on ATM is a pioneering innovation in digital banking in Nigeria that provides wider access to ATM usage for many more people who may not have debit cards.
“It delivers greater financial inclusion. Its biometric identity factor also delivers enhanced security and convenience for customers, taking their digital experience to the next level.”
Also speaking on the paperless over-the-counter transactions, the Divisional Head, Service Management and Operations of FCMB, Mr. Oluwakayode Adigun, assured that “we will continue to re-engineer our processes and services by leveraging on emerging technologies and innovation to offer seamless customer experience at all our channels and touch-points.”
With a customer base of over six million, over 200 branches spread across Nigeria and upward growth in overall performance, FCMB has consistently upscaled its operations, product and service offerings to empower and delight Nigerians.
The Bank’s resolve to create a unique user experience for customers has inspired it to successfully create opportunities, while also supporting their individual and business aspirations in various segments, the statement added.