Stanbic IBTC Pension Managers Limited, Stanbic IBTC Asset Management Limited, as well as Stanbic IBTC Trustees Limited, all members of Stanbic IBTC Holdings Plc, have received the ISO 9001:2015 certifications.
According to the company, the ISO 9001:2015 certification is the latest certification in the series, a highly regarded Quality Management System certification globally.
Lead Auditor, DQS Management Nigeria Limited, a global certification body for quality management systems and organisational health, Mr. Lawrence Ogudu, while presenting the awards in Lagos, affirmed that Stanbic IBTC Asset Management Limited, Stanbic IBTC Trustees Limited, and Stanbic IBTC Pension Managers Limited all met the requirements of the ISO 9001:2015 Certification.
Ogudu said, “The requirements, amongst others, entail demonstration of the ability to consistently provide products and services that meet customer, applicable statutory and regulatory requirements. It also involves the enhancement of customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory obligations. The certification is simply a message to customers and prospects that the businesses have the capacity are and committed and sincere in their product and service delivery.”
He said that the certification, amongst its many benefits, will enable the three businesses to serve their customers at the right level of quality and ensure zero variability in the delivery of services across the various digital and non-digital touch points, all of which enhances customer experience and relationships with the businesses.
Chief Executive, Stanbic IBTC Pension Managers Limited, Mr Eric Fajemisin, who spoke on behalf of the subsidiaries, commended the teams for making the certifications possible; even as he stressed that the requirements of the system would be continually reviewed and developed for higher performance.