Axa Mansard Insurance plc has restated its commitment to service excellence in line with one of its goals for 2019, tagged ‘Customer First.’
Axa Mansard, a member of the AXA Group and global leader in insurance and asset management, also said that its employees are committed to fulfilling its promise to customers and to ensuring sterling and world class service standards at every point of contact.
Group Head of Strategy & Marketing at AXA Mansard Insurance, Mr. Kola Oni, who made the assertion, said, “It is in the company’s DNA to consistently provide exceptional service that leaves memorable experiences in the minds of our customers. We promise to make our customers our partners, not just premium payers. All our employees understand our brand’s promise to our clients and are sufficiently equipped and willing to deliver on this promise at all times.”
He further said, “In an attempt to serve our customers better, the company has a number of initiatives geared towards the continuous improvement of services. One such initiative is the ‘AXA First Responder’ service which provides on-the spot assistance to customers at accident scenes, including immediate claims settlement for smaller sums.”