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FAAN unveils PEBEC feedback app at Lagos airport

By Lawani Mikairu

THE Federal Airports Authority of Nigeria , FAAN, has unveiled an application, initiated by the Presidential Enabling Business Environment Council, PEBEC, for service users to give feedback about the quality of services being rendered by government agencies at the nation’s airports.

Senior Special Assistant to the President on Industry, Trade and Investment, Dr Jumoke Oduwole, who commissioned the PEBEC desk at the E – Arrival of the Murtala Muhammed International Airport, Lagos said the “initiative will usher in efficiency, probity, accountability and eliminate corruption in   service delivery, as customers now have a veritable and reliable tool to make their experiences known while using our facilities.

“With this initiative, passengers and the general public can now register their complaints or commend the quality of services being rendered by government agencies at the airports, with the assurance that such complaints will be attended to and resolved  within 72 hours, in line with the provisions of Executive Order 1 of the Federal Government of Nigeria.”


She expressed her delight that   the application can be downloaded on any smart phone @  and   comments sent to the appropriate agency without any hindrance.  While encouraging the general public to also make use of the facility when there is need for commendation, she also  advised all government agencies to key into and support the initiative.

Also speaking at the unveiling, the focal person of FAAN PEBEC team, Mrs. Olusola Awe, who spoke on behalf of FAAN and other agencies at the airport commended the initiative and thanked all agencies for supporting the project. She noted that the facility will enhance the Ease of Doing Business in Nigeria and also “help us to improve on our service provisions”.

Also at the event were the Airport Manager, MMA, Mrs Victoria Shin-Aba, DGM Corporate Affairs, FAAN, Mrs. Christabel Eromosele, representatives of the heads of Customs, Immigration, Quarantine, Nigerian Air Force, SSS, NDLEA, amongst others.


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