By Princewill Ekwujuru
CANON, an imaging and business solutions company, has strengthened its presence in Nigeria with three local service centres across three major cities of Lagos, Abuja and Port Harcourt, partnering Ensure Services, Kontakt and Technology Distribution, TD.
The move according to the company is to bring its after sales services closer to customers, a strategy it referred to as optimal customer satisfaction. The partnership will leverage the local strength and expertise of Ensure Services, Kontakt and Technology Distribution (TD) to help create a unique business-to-consumer experience for customers.
Speaking at the unveiling in Lagos, Somesh Adukia, Sales & Marketing Director B2C, Canon Central and North Africa, CCNA, said: “The partnership was an important pillar in the brand’s ‘closeness to customer’ strategy which has been one of Canon’s key components for growth in Africa.
This is an exciting time to be part of the imaging industry and we’re proud to be raising the bar throughout the market. This partnership clearly amplifies our commitment to bringing our customers closer to our industry-leading products while helping them to maintain the quality that encourages them to have fun with imaging through our ‘Big Partnership, Trusted Services’ motto.
“Our setting up of a dedicated entity in Nigeria last year and the introduction of three specialized service providers is our commitment to providing the best possible services to our customers in Nigeria. We are also working towards establishing more collection points for our customers, in case they are located far away from the service locations.” He stated that the Canon-authorized service centre initiative is designed to support the imaging community in Nigeria, while creating access to repair and offer support for industry professionals, businesses and photography enthusiasts.
Through the three authorized service partners, Canon will offer total after-sales product repair services in eight locations across Lagos, Abuja and Port Harcourt. The service centre will support all B2C products including DSC, DSLR, professional video, OPP inkjet- and Laser-printers, projectors and calculators under the Canon Central and North Africa warranty programme.