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Skye Bank: Customers express dissatisfaction with mobile app, response to complaints

Olawale Oyewole

I have downloaded the mobile app but it is not opening. This will be the third time which I will complain and nothing was done to help out.

Skye Bank Response

Dear Olawale, please visit the nearest branch, or send us a direct message (inbox), or call us on 08069880000, or 0700-75932265 (0700-SSkye Bank Nigeria Plc to discuss. We want you to enjoy this convenient service.

Ogboru Franca

Skye Bank  please help, I  tried recharging from my internet account but it always refers to a particular reference number, what does that mean? I thought I will just log in my four digit pin, and my number and amount and that’s it. Please help.

Skye Bank response

Dear Ogboru Franca, we empathize with you on all inconveniences experienced. Kindly call our YES center on 0806 988 0000,01-4482 100 for prompt assistance.

Austin Mboma 

I also experienced same thing yesterday

Skye Bank response

No response

David Utchennah Hardy

My money got stuck. I don’t even know who to hold responsible, you or InterSwitch

Skye Bank response

Dear  David Utchennah Hardy, thank you for contacting us.

Please call our YES Center now on any of the following lines- 0806 988 0000, 0700-SKYEBANK(0700 75932265), 01-4482 100, 01-2705850 for immediate assistance. Thank you

Tunde Johnson Oluwafemi

I have tried using the downloaded mobile app over and over again without success.

Skye Bank response

No response

Isiaka Nurudeen  A. Omojomolo

I have a complaint. I had sent a mail to YESCENTER for more than a month yet no positive result. I want to change my name and correct my BVN. I have forwarded the required documents. This is affecting me in all my other account and it is also affecting my family life. Please, assist to save someone’s’ life.

Skye Bank response

No response

 

COMPLAINTS RESOLUTION

Do you have lingering and unresolved complaints against poor banking services?  You can send your complaints to bankcustomers.forum@vanguardngr.com for investigations and speedy resolutions.

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