By Emeka Aginam
Following the recent reported cases involving the Galaxy Note7, the South Korean Technology giant, Samsung has reassured customers that they were are working with relevant regulatory bodies to investigate the factory issue.
“For the benefit of consumers’ safety, we stopped sales and exchanges of the Galaxy Note7 and have consequently decided to stop production.
“Samsung remains committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation.
“Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device are advised to power down and stop using the device and take advantage of the remedies available at our Samsung Authorized Service Centres”, Samsung said in a statement.
Although the Galaxy Note7 has not been released in Nigeria, the current Galaxy Note7 users, despite the original place of purchase, according to the phone manufacturer are kindly advised to visit the nearest Samsung Authorized Service Centre for immediate assistance.
“Customers are advised to return their Galaxy Note7 to Samsung Authorized Service Centres and be guided with available options”, the statement added.
“Those who have already returned their Galaxy Note7 will also be contacted from Samsung for their options. “We sincerely apologize for the inconvenience this may cause to customers and partners who have trusted and waited for the Galaxy Note7”, Emmanouil Revmatas, Director and Business Leader, Information Mobile and Technology, Samsung Electronics West Africa said in a statement made available to the media