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World Bank blames poor service delivery on low productivity

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By Peter Egwuatu

A research by World Bank has revealed that low productivity of workers is largely responsible for poor service delivery in Nigeria’s education and health sectors.

The research, conducted by the World Bank in partnership with the African Economic Research Consortium (AERC) and the African Development Bank Group (ADB), suggested increased spending and improved services to address the identified issues.

Dr Opeyemi Fadeyibi, the Service Delivery Indicators Field Coordinator at the World Bank, Presented the findings of the research at a two-day workshop with the media and civil society organisations in Abuja.

Fadeyibi said at the workshop, organised by AERC and the Nigerian Institute of Social and Economic Research (NISER), that “low productivity of workers may be attributed to low levels of technical knowledge required to deliver services.

“Low levels of provider effort, lack of motivation to work and absence of necessary input to deliver services are other factors.’’

He noted that the overall objective of the Service Delivery Indicators (SDI) project was to gauge the quality of service delivery in primary education and basic health services and to provide robust measures for benchmarking service delivery performance in Africa.

It was also to sensitise the media and civil society organisations to support the process of bringing about positive change in service delivery performance and possible policy actions for better quality service delivery in the two critical sectors, he said.

The Federal Ministry of Health which assisted the World Bank to conduct the survey, focused on primary health care, secondary facilities, health care providers and end users of health care.

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