IPI Solutions Nigeria Limited today announced, that it has been approved by Microsoft Corporation into the Microsoft Cloud Solution Provider CSP) Program as a 1 Tier Partner.
The Microsoft Cloud Solution Provider (CSP) program completely changes the way Microsoft interacts with the majority of its partners on the products that Microsoft considers most strategic to its future – Office 365, Microsoft Azure, Dynamics CRM Online, Enterprise Mobility Suite and Microsoft Intune
Being a Microsoft Cloud Solution Provider (CSP) allows IPI to sell Microsoft Cloud Services along with their own offerings and services. IPI can now own the complete customer lifecycle through direct billing, provisioning, management, and support. In addition, the CSP program enables IPI to:
Create a customer offer,
set the price, and own the billing terms.Integrate service offerings with the Microsoft cloud services.
Stay at the center of the Microsoft cloud customer lifecycle.
1st Tier partnership
IPI Solutions Nigeria Limited has a proven set of cloud capabilities, and has been awarded a 1st Tier partnership. This is the program of choice for partners looking to provide an end-to-end customer experience, including customer support. In this model, the partner has a direct relationship with Microsoft. This program requires partners to have high capability standards to provide a great customer experience.
The 1-Tier partner is approved by Microsoft and orders licenses on behalf of customers directly from Microsoft, rather than through another partner type. To get that relationship, a partner must have a series of capabilities. To qualify for 1-Tier, a partner must be able to bill, provide support, do technical integration and handle customer lifecycle management. Microsoft is also looking for partners with a business model around managed services IP and with broad market reach.
Customers are demanding that more and more of their IT solutions be deployed in the cloud. Industry analysts agree this trend will not only continue, but accelerate in the future. This represents an incredible opportunity for IPI, as a Microsoft partner to build our business on top of Microsoft’s “cloud first, mobile first” vision.CSP empowers IPI Solutions Nigeria Limited
CSP empowers IPI Solutions Nigeria Limited to offer the following:
Value added services – At IPI, we provide project services, managed services and are developing our own intellectual property built on the Microsoft cloud, customers want more from their service providers and now this can be offered by IPI.
Customer support – when first level questions come up, customers need help from their cloud solution provider. Being a 1st Tier provider IPI can offer this service to all clients.
One invoice – customers want a single, simple way to understand their bill for all the cloud services they consume. IPI will consolidate all your Microsoft services, licenses and cloud solutions onto one understandable invoice.
First point of contact
A critical component of the CSP program is that the partner is the first point of contact for a customer support incident. Some types of support that partners are responsible for providing include:
Frontline billing and subscription
Answers to questions
Service and software updates
Performance issues within a partner’s span of control
Client connectivity and client desktop
Service availability issues within a partner’s span of control
IPI Solutions Nigeria Limited – Microsoft Cloud Solution Provider
Do you want to understand more about how Microsoft can help you and your business in the cloud? Contact IPI Solutions Nigeria Limited your CSP for assistance. We have more than 8 years IT experience and will be able to assist you in this process.
We physically service the whole Nigeria and our current CSP coverage includes: Angola, Botswana, Cabo Verde, Cameroun, Cote d’Ivoire, Ethiopia, Ghana, Kenya, Mauritius, Namibia, Nigeria, Rwanda, Senegal Tanzania, Uganda, Zambia. We can provision your subscription from the listed countries above and can remotely assist you, wherever you are in the world.
We have evolve over the years to become one of the most trusted IT Platform Solution Provider and system integrator with awards and recognition from reputable organization such as African Quality Achievement Award category from African Quality Institute as “Africa’s Most Reliable Business Technology Solution Provider 2016”, “Microsoft Partner of the Year Competency Award 2016” from Microsoft Nigeria , and Top 100 Most Promising Microsoft Solution Provider 2016 by CIOREVIEW, Fremont, California, USA