COURIER and logistics firm, Red Star Plc, has launched an electronic payment solution for e-commerce firms to drive pay on delivery.
Known as Saddle, the application facilitates instant payment on delivery reconciliation, and allows customers monitor and track the movement of ordered products until items are delivered . The application also allows e-platforms and partner companies to seamlessly receive notifications when orders are placed.
Speaking on the solution, Head, Projects and New Ventures, Red Star Plc, Jayson Oyarekhua, said the application has been customized in such a way that it enables organizations especially those in e-commerce, track orders from clients, monitor activities prior to delivery and generate report after delivery or as at when due. He said: “The application will drive transparency on all sides of the e-commerce chain, from Red Star Express Plc, the e-commerce platform and the end user who ordered the product.”
According to Jayson, “The features are meant to change the way online retailing is conducted as it will impact on logistics management, provides cash and card payment solution, act as front-end app for delivery agents, back-end tool for dispatch as well as monitoring and reconciliation. The solution will also provide pick-up and drop-off tools, provide tracking information for consumers and provide industry solution for multiple e-commerce sites/platforms.”
Explaining how it works, Jayson said its starts with a customer (an e-commerce patform provider) receiving an Application Programme Interface,API to integrate Saddle into his/her website. Once integration is done, the customer will have visibility to the Saddle logistics management. When an order is made on theplatform, the transaction is sent and logged in Saddle where it becomes available for pick-up and delivery. For delivery, Saddle will be linked to a mobile POS solution which every delivery agent can use to receive payment upon delivery. Payment (cash, card) will be logged into the account of the merchant with proper reconciliation and settlement process in place.