The United Bank for Africa (UBA) Group has reviewed the growth made by the bank’s African network in the last 11 years, with a view to providing a platform to reaffirming and emboldening its strategic goals.
The review came at a forum convened by Chairman of the group, Mr. Tony Elumelu, attended by no fewer than 90 participants, including the entire Board of UBA, all chairmen and CEOs of UBA subsidiaries across Africa and the United Kingdom.
The participants resolved to expand UBA’s footprint into six more Africa countries.
The bank said in a statement that this would bring UBA footprint on the continent to 25 countries.
The forum resolved to focus on a customer service transformation initiatives to simplify its processes for customer transactions.
Speaking on the bank’s customer transformation plans, the Group Managing Director Designate, Kennedy Uzoka, said: “To achieve our objective of being the face of banking in Africa, we have placed the customer as the focus of our business.
‘’One of the things we consider seriously is how we serve our customers. In that sense, we have taken a practical approach by reviewing all the touch points, taking a holistic review of our processes and times for consummating transaction.
‘’We have looked and studied the best organisations in the world in the area of customer services. This is to enable us realign our processes towards serving the customers better.
“We are one bank; the United Bank for Africa bringing together our senior leadership talent from across the continent and the distinguished leaders who chair our subsidiaries is a powerful demonstration of our commitment to forge one bank for Africa,” Tony Elumelu said.