By Godfrey Bivbere
Nigerian Ports Authority, NPA, yesterday, in Lagos introduced an electronic “Revenue Invoicing Management System and Customer Portal”in a bid to lower operational cost and shorten the time for documentation for port users.
Managing Director of NPA, Habib Abdullahi, at the presentation of the new portal, said that the Authority embarked on it to further improve port business and make it attractive for port users.
According to him, “we are presenting the Revenue Invoicing Management System and Customer Portal that are fully convergent and real time platforms for our processes, which will lower operational cost and shorten the time for documentation.
“These platforms fully integrate the electronic flow of information for business–to–customer and business–to–business streams real-time, with higher availability and flexible architecture.
The platforms are also fully integrated with all our existing solutions such as Oracle Financials, Oracle Human Capital Management, NPA Pay direct via Interswitch and Electronic Ship Entry Notice (eSEN).
“The introduction of this system has the potential to improve our service offering, improve our partner relationship, create efficient payment method, maximize revenue and minimize loss associated with fraud and revenue leakage.
The NPA boss said that the Customer Self Service Portal on the other hand provides a platform for NPA customers to initiate and conclude their business process with Authority and also communicate with them.
He listed the benefits accruing from this portal as: Improved customer service delivery, easy access to customer accounts status, view of all transactions and status in respect of bills, electronic upload of manifest and e-invoice and e-receipt generation.
He also noted that “on the Billing Application, some modules of which are already operational in all port locations, will soon proceed to the next stage. Currently, it covers payment processes in areas such as Lease Fees, Service Boats, Passenger boats, General Bills (Jetties and Trawlers), and Oil Terminal Dues (OTD)/Compulsory Pilotage Rates (CPR).
The next stage will cover Throughput Fees, Estate Bills and Provisional/Final Bills.
“It is obvious that the introduction of these solutions will facilitate business growth with high performance and unlimited scalability of the operations of the Authority. This is evident from statistics which have shown that cargo throughput increased from 46,150,518 metric tons in 2006 to 86,603,903 metric tons in 2014 indicating an 87% increase during that period which is due in part to our continued efforts at improving processes.
“The initiative unveiled today is complimentary to the previous ones which will make Nigeria Ports witness a further growth in its performance indices; another step towards being the leading Port in Africa.
While expressing his appreciation to all our stakeholders for their contribution to the collective goals and objectives of NPA, Abdullahi solicited stakeholders continued support of the Authority’s vision to achieve its goal of being the leading Port in Africa.