By Cynthia Okere

LASACO Assurance PLC says the deployment of some information and Communications Technology, ICT solutions has helped its operations tremendously.

The company said through the solutions, its operations have become simplified to customers and access to its numerous products, so simple and easy for customers.

The insurance company said its products are now available online real-time. This is in addition to the fact that valued clients are now able to obtain and pay premiums for their products on line.

Head of ICT, LASACO Assurance Plc, Mr. Deji Ogundele who made the revelations, explained that his company was committed to ensuring numerous customers as well potential ones a seamless service satisfaction using the instrumentality of ICT.

According to him,“the ICT operations is on 24/7 basis to ensure seamless flow of the processes so that our customers can enjoy great customer experience. Our Products are sold through e-payment systems; embarking on awareness campaign; and development of its knowledge in various electronic and print media. The world is actually going digital and more transactions are done online real-time.

“We have put in place a number of platforms to effectively reach out to our numerous and potential clients by embarking on digital marketing and also making it more accessible through the various social media market platforms.

Once the desired product is purchased, several alternative channels are available to make payments easier. Our customers now make payments in bank branches nationwide, as well as in Quickteller, POS, and our e-commerce portalwhich work in a seamless manner.

Ogundele stated that whether company’s operatives are in the office or out in the field, the solution, Enterprise Resource Planning (ERP), ERP empowers the company to be more productive by providing a highly functional system that meets international standards, automating document storage and retrieval, enhances communication links with customers, provides online/ real-time access, ensures effective security and auditing both internally and externally and very scalable.

“With the strong E-commerce capability of ERP, staffs and clients can connect easily to the application to transact businesses Online/real-time and hence promote the concept of ‘LASACO without walls” he added.