September 4, 2013

NITDA tasks OEMs on product quality, after-sales service

By Emma Elebeke

The National Information Technology Agency, NITDA has again restated its commitment to promote and optimize the qualitative production capacity of the nation’s indigenous Original Equipment Manufacturers, OEMs.

The agency said the idea is in a bid to achieve Nigeria’s IT Local Content inclusion, adoption and patronage of local OEMs.

The Acting Director-General of NITDA, Dr Ashiru Daura made this known during an interactive meeting between the management of NITDA and some representatives of Original Equipment Manufacturers, OEMs in Abuja at the weekend.

Daura stated that NITDA is ever committed to ensure adequate development of local capacity, in line with Nigeria’s IT content development initiative.

He noted that a robust performance framework is been put in place by NITDA, through the support of the Ministry of Communication Technology, to ensure makers of local OEMs deliver high quality products of international standards with Key Performance Indicators, KPIs put in place in order to measure their efficiency in the market and consumer satisfaction.

As part of NITDAs aim of achieving the lofty objective, the Acting Director said that the agency recently at the second National Council on Communications Technology (NCCT) held in Akure, Ondo State presented a memorandum on the need for the patronage of local OEMs, while the NCCT in its final communiqué adopted the prayers of NITDA by recommending that all states and the Federal Capital Territory should promote the Student Computer Ownership Scheme by encouraging the adoption of local OEMs for the programme.

He identified lack of dependable warranty and non-existent after sales services as some of the challenges affecting the purchase and usage of some locally made PC brands.

He stressed the need for strict compliance with the international standard Organization, ISO 9001:2008 standard certification for sourcing and procuring of computer hardware from local OEMs for which there is local capacity for manufacturing, assembling, testing, deployment and maintenance.

In addition, he advocated that local OEMS contracting to supply any state-wide ICT projects must have first level contact centres to handle customer queries, adding that all local OEMs contracting to supply any state-wide ICT projects must have regionally located fulfillment centres as well as regionally located return/repair workshop capable of handling after sales service and adequate warranty service issues.

The NITDA boss however, urged stakeholders including States and Local Government Areas to help push for the development of Local Content as a substantial source of revenue earning for the country.