By ROSEMARY ONUOHA
Existing and prospective customers of pension fund administration will enjoy even more convenience as Stanbic IBTC Pension Managers, a member of Stanbic IBTC Holdings, deploys an innovative mobile office, the first of its kind in the pension industry in Nigeria.
At the formal unveiling of the Stanbic IBTC Pension mobile office in Lagos on August 19, the Pension Fund Administrator said the move is in line with its commitment to ensure that clients are able to experience excellent and convenient service at all times.
The mobile office, sited on a bus, has been deployed in Lagos and will be subsequently deployed in other cities, and will enhance access to customers. Head of Service, Lagos State Civil Service Commission, Mr. Adesegun Ogunlewe, represented by Mrs. Folashade Onanuga, Executive Director, Technical, Lagos State Pension Commission, performed the unveiling ceremony.
Chief Executive Officer, Stanbic IBTC Pension Managers, Dr. Demola Sogunle, said the growing visibility will demystify the pensions subject and encourage more Nigerians to subscribe to the contributory pension scheme, thereby enhancing financial inclusion.
“We believe that this initiative which speaks of convenience and accessibility is one of our key steps towards building a legacy of exceptional service delivery where the customer is the focal point of all our activities. This initiative will bring pension service to the doorsteps of our customers and prospective customers alike.”
Sogunle said plans are currently being finalized to deploy more mobile offices in various cities across the country. The new service window will complement the group’s expanding footprint in Nigeria by adding to the almost 200 branches of Stanbic IBTC Bank, Stanbic IBTC Pension Managers’nine regional offices, as well as selected branches of Zenith Bank where the PFA operates. Other access points include the internet, telephone, email and SMS.
Sogunle said it was to enhance rapport and uninterrupted interface with its customers that Stanbic IBTC Pension Managers launched its 24-hour, multilingual call centre that comes in the three major Nigerian languages namely Yoruba, Igbo, and Hausa as well as Pidgin English. Customers who call into this call centre, he said, have the option of being attended to in their preferred language.
As a member of the 150 year-old Standard Bank Group, Sogunle emphasized that Stanbic IBTC Pension Managers is backed by the requisite expertise and experience, strong and sound financial clout, ensuring efficiency in the management and safety of clients’retirement savings.
“We believe that the support, experience and capabilities of the Standard Bank Group to which we belong, have been instrumental in enhancing our expertise, resource base and general service delivery, thus reinforcing our goal of providing excellent service to all our customers,” he stated.