By Favour Nnabugwu

The Consumer Protection    Council (CPC), said that it has resolved a total of 2,760 complaints brought to it by different consumers between January and June.

CPC disclosed that a total of 3,550 complaints were resolved in 2011.  The complaints, according to the agency, were lodged by end- users of goods and services in various sectors of the economy.

The resolved complaints were captured in the document entitled; Data of Sectorial Analysis of Complaints resolved by CPC for the first half of 2012.

The analysis of complaints resolved were classified into various categories which include: telecommunications, financial services, health, food, alcohol and beverages.

Others are aviation, road transport, automobile, education, broadcast, land, electricity, electronics, accommodation and rent, general products and general services among others.

According to the data, financial services sector recorded the highest complaints with 339 in the first six months of the year compared to the 475 that was recorded in the first half of 2011.  This was followed by electronics which had a total of 292 complaints in the first half of this year as against 253 recorded in the first half of 2011.

The number of complaints on telecommunications services and products during the period under review was 209 compared to 144 recorded last year.

Aviation had a total of 184 complaints in the period under review compared to 139 recorded in the first six months of 2011.

In the data, general products, general services and food, drinks and beverages had 114,113,113 complaints in the first six months respectively as against 141, 16 and 53 recorded in the first six months of 2011.

In the first half of 2012, accommodation/rent, education, road transport, health had 42, 42, 20 and 7 complaints compared to 71, 29, 4 and 3 in the period under review.

Other classifications include: automobile, utilities, and other unclassified areas which recorded 50, 31 and 1,111 complaints respectively between January and June this year compared to 37, 16 and 198 recorded in the first half of 2011.

However, Broadcast and land which recorded 40 and 24 complaints respectively in 2011, had yet to record any complaint this year.

Ifeyinwa Umenyi, Director-General, CPC, while commenting on the data, said the number of complaints recorded showed that consumers were beginning to assert their rights.

Umenyi advised consumers to continue to go for quality products and services that would give them value for their money.