J.D Power and Associates has issued a solid-gold certificate to Porsche for emerging highest in customer satisfaction in the luxury sports car segment.
In its “Initial Quality Study” on customer satisfaction, Porsche 911 – the icon of the Stuttgart-based sports car manufacturer won first place.
The 911 model received the J.D. Power Award as the vehicle with the highest level of customer satisfaction in the luxury sports car segment and was also ranked best vehicle of the entire survey owing to the extremely low number of complaints.
The Panamera sports saloon came third in the luxury car segment, and the sporty Cayenne SUV was in 6th place.
In the brand ranking, Porsche came second out of a total of 34 international automakers covered in the survey and the main Porsche plant in Stuttgart-Zuffenhausen won second place in Europe while the Leipzig plant came in sixth.
The “Initial Quality Study” involves interviews with 75,000 American car buyers.
They were to deem how satisfied they were with the quality of their new cars in the first three months after delivery. A total of 230 vehicle models (model year 2012) were analysed.
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